Email: clare@rivatravel.co.za

Office: +27 11 476 7701

Mobile: +27 83 297 0660

Fax: +27 86 600 1787

 

Tours and Transfers

Preamble
Riva Travel SA (Pty) Ltd, Registration Number 2004/021286/07 (“Riva Travel”) carries on business under the regulations of the Association of South African Travel Agents (“ASATA”) and provides clients (you/your) with travel and/or other services on behalf of principals and/or other agents engaged in, or associated with the Travel Industry, including inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of air, land, sea or any other travel arrangements, products or services (collectively referred to as ‘Third Party Service Providers’). Riva Travel will provide you with the identity, terms and conditions of all Third Party Service Providers and it is your responsibility to familiarise yourself with such terms and conditions.

Special Requests
If you have special requests you must address such requests to Riva Travel in writing well before the departure date. Whilst Riva Travel will use its best endeavours to accommodate such requests, it does not guarantee that it will.

The only forms of payment accepted are:

  • All major credit cards, if accompanied by satisfactory identification and a signed credit card authorisation form.
  • Direct deposit – cash only (and issuing of ticket etc will only be processed once reflecting in bank account )
  • Electronic funds transfer (proof of payment must to be faxed or e-mailed )

Documentation will only be issued once all funds have been cleared.

Verification of Travellers’ Names and Travel Details

It is important that you provide Club Travel with the travellers’ names as per the travellers’ passports. Failure to do so could result in denied boarding or deportation. Please confirm that all of the travel arrangements, itinerary details and documents are correct. Once documents have been issued changes could incur financial penalties imposed by the service provider(s) and these will be payable by you.

Passports, Visas & Health

It is entirely your duty to ensure that all passports and visas are current, valid, obtained on time and will be valid for six months to one year after your return to home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with Riva Travel before travelling. Riva Travel will endeavour to assist you but such assistance will be at Riva Travel’s discretion and you acknowledge that in doing so, Riva Travel is not assuming any obligation or liability and you indemnify Riva Travel against any consequences of non-compliance. It is your duty to familiarise yourself with the inherent dangers of and mental and/or physical condition required for your proposed travel arrangements. recommend that you check with your medical practitioner before departure

Riva Travel cannot be held responsible for:
Denial of your visa application for any reason;
Delay of issuance of your visa by the consulate;
Loss of your passport(s) by the consulate and/or courier;
Change in visa costs and requirements;
Financial losses incurred as a result of a visa application being denied;

Other Documents

Other documents that may be required for your journey are your identity document, an international driver’s license, inoculation certificates and hotel, car and tour vouchers. Please ensure that you check all of these prior to your departure.

Refunds

Airline tickets presented for refund are subject to delays of approximately 8 weeks but could take longer. Riva Travel is unable to refund monies before receipt of funds from the relevant Third Party Service Providers. All refunds are subject to an administration fee. This fee is over and above any cancellation fee which may be charged by the Third Party Service Provider to whom the refund is submitted. Refunds by the Third Party Service Provider will be subject to their terms and conditions. Riva Travel is not responsible should this application be denied for any reason.

Foreign Currency
This may be purchased up to 60 days prior to departure. You can place your foreign exchange order with your Riva Travel.

Confidentiality

Subject to statutory constraints or compliance with an order of court, Riva Travel undertakes to deal with all your information of a personal nature on a strictly confidential basis.

Internet Bookings 
If you request or instruct Riva Travel to do bookings via the Internet, you irrevocably authorise Riva Travel to do the following on your behalf (1) make any selections of and for the booking (2) make payments and (3) accept booking conditions.

Reconfirmation

Please reconfirm all forward and onward travel arrangements (including domestic connecting flights required upon your return) 72 hours prior to departure. Failure to do so could result in the cancellation of your journey.

E-Ticketing

You must be ready to show your identity document and that of each member of your party and possibly your credit card at the check-in counter of the airline concerned.

Important Notes

Airlines reserve the right to withdraw airfares without notice. We cannot guarantee airfares and airport taxes until paid in full and the air tickets have been issued. Certain destinations may also require a departure tax which is payable locally upon departure. These are not included in the pricing quoted. Prices are subject to change without notice until payment has been received in full, whether a reservation has been made or not. By accepting this confirmation and offering payment therefore it will be deemed that you have read, understood and accept our terms and conditions.

CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS
Do not pack or carry onboard the items pictured below without checking with your carrier.

DO NOT ENDANGER YOUR SAFETY OR THAT OF YOUR FELLOW PASSENGERS. 
CONTACT YOUR CARRIER FOR MORE INFORMATION.
Translations and other useful travel information are available on the IATA website:
www.iatatravelcentre.com/tickets